In compliance with Australian Consumer Law, Bella Boo’tique is not required to provide a refund if you make a wrong selection, need a different size or change your mind. This includes items purchased using Afterpay and Paypal.
By finalising your order you are agreeing to these terms.
If you are unsure about the fit, features, or styling of any of our products, please reach out to our customer service team and they will be more than happy provide you with additional information to assist with your selection.
While we take care to ensure that you receive an item that is in perfect condition, sometimes faults can be missed. If you have received a damaged item please ensure we are contacted within 14 days of receiving your parcel.
In the event that you have received an item with a minor fault, we will first attempt to replace or repair the item. If this is not possible you will be offered the option of a credit note. As per ACCC a refund for an item with a minor fault is at the companies discretion.
If you receive an item which is deemed by Bella Boo’tique as having a major fault. It is at the customers discretion to choose a replacement, store credit or a refund. If the item was purchased using a Gift Card, the amount will be credited back to the gift card and not refunded.
Note that Gift Cards/Store Credits cannot be cancelled for a cash refund.
Should an item shrink, tear or break due to improper care Bella Boo’tique is not responsible for a replacement, refund or credit note.
For any further enquiries, please email firstname.lastname@example.org